Richard Renouf Independent Furnishings Complaints Consultant. With more than 27 years experience dealing with upholstery, cabinets, beds, carpets, vinyls, LVT, laminate and wood flooring, fitted kitchens and soft furnishings complaints, consumer law, Alternative Dispute Resolution (ADR), Courts including Small Claims Track, etc. Independent Expert Witness providing reports which comply with the Civil Procedure Rules (CPR Part 35). This site has details about my consultancy services and expert witness work together with training courses and events for furnishings retailers