Benefit from years of experience

Handling difficult complaints on a case-by-case basis

Reviewing how the customer experiences your business and helping to make you more customer-friendly - and in the process, to reduce the risk and cost of complaints

Learning from your customers by obtaining and analysing effective customer feedback

What are you trying to say? reviewing customer facing documents including point of sale, guarantees, terms and conditions, customer letters, etc

How are your fitters/installers doing? You may only see their work when something goes wrong, but I can help you assess their skills and expertise to avoid this

Bespoke training to help your customer facing teams provide world-class service and to deal effectively with furnishings complaints